•Urges Workers To Embrace Core Professional Values
Chioma Umeha
The Lagos State Government said it has commenced
the training of no fewer than 825 health workers on personal and work etiquette
as well as professional core values.
According to the state Government, the new move is
to ensure qualitative healthcare service delivery and increase patients’
utilisation of efficient and affordable health services in all State-owned
health facilities.
A statement signed by Adeola Salako, Director,
Public Affair, said that Dr. Titilayo Goncalves, the Permanent Secretary in the
State Ministry of Health, made this known recently while addressing
participants at one of the sessions of the capacity training held at Ikeja.
Goncalves noted that the 825 health workers
consist of core professionals in the senior management cadre, the statement
said.
She said they were selected from primary,
secondary and tertiary health facilities as well as departments of the State
Ministry of Health, Health Service Commission and Primary Health Care Board.
The Permanent Secretary said; “Although nurses
form the bulk of the participants, other core health workers like doctors,
pharmacists, laboratory technicians and professionals working in the health
sector like engineers, accountants, administrative and human resource officer,
public affairs officers amongst others are also being trained”.
Goncalves while explaining the rationale for the
training said that the State government through the Ministry of Health has been
inundated with complaints and reports from patients and the public on poor
attitude of its health workforce prompting the need for orientation and
re-orientation.
“The complaints and reports have become worrisome
and it is inimical to our goal of providing quality affordable and efficient
health services to the populace hence the initiation of these trainings which
overall goal is to assist health workers and other related professional in
health service delivery system to improve their attitude for greater level of
effectiveness at work”, the Permanent Secretary said.
She noted that the training which started on
Monday 27th of May, 2019 will be held daily for thirteen days except on
weekends and public holidays where 66 participants on a daily basis will
undergo sessions on values, empathy, client or customer satisfaction, positive
mindset, attitude, courtesies, time management, and professionalism among
others.
While noting that the 825 participants are
expected to cascade the training to other cadres of staff in their facilities
and offices, Goncalves tasked health workers in the State health sector on the
need to embrace the core values and ethics of their profession in the care of
patients.
She implored health workers especially nurses and
doctors to continue to exude professionalism, discipline, integrity, humility,
selflessness and great care built on patient centered care in the discharge of
their noble duties adding that patient centered care is an essential tool for
improving the quality of health care service in Lagos State.
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